FAQ's

All of the items on our website are brand new in their original packaging and come with a full manufacturer's warranty. Some products are delivered directly to your home from the manufacturer

Although the majority of items are available for immediate shipment, some have a 2-3 week lead time and a few are specially ordered. These have a 3-4 month lead time and will be published on the product page with instructions. To confirm stock, please contact us via phone or chat.

The lifespan of furniture depends on factors such as materials used, construction quality, and maintenance. High-quality materials like solid wood and top-grain leather, when properly cared for, can last for decades. Regular maintenance, such as cleaning and avoiding direct sunlight, can significantly extend the life of your furniture.

Yes, Zilli Furniture offers customization options on many of our leather sofas, sectionals, chairs, and beds. You can choose different leather colors to create a piece that fits your personal style. To initiate a custom order, please contact us at (469) 543-0506 or email info@zillifurniture.com. Once your order is placed, it typically takes between 12 and 22 weeks for us to receive it. Please note that custom orders cannot be canceled once production has begun.

While specific warranty information is not detailed on our website, we recommend contacting us directly to inquire about any available warranties or guarantees for our furniture products. Additionally, considering a protection plan can provide peace of mind by covering potential stains, spills, or accidents. Our design consultants can provide more information on protection plans and warranty options.

Zilli Furniture already boasts some of the lowest retail pricing available. In addition, we provide several opportunities to save. Check out our coupons page.

If you have unused points, you may utilize them after 30 days by simply adding them to your basket during the checkout process.

You may place an order over the phone and get the same savings as if you ordered online. Whatever you decide, please know that we appreciate staying in touch with you. We understand that some customers appreciate the personalized service provided by our expert salespersons. If you wish to phone, please do so during our usual business hours, which may be found on our shop hours page.

Depending on how many goods you have in your basket before checking out, further savings accrue. The majority of the brands we sell provide these discounts. You will save more money the more you purchase.

You may view our return policy in our Return Policy section.

If your order hasn't started the delivery process, you can change it.
The following options might or might not be available:
- Splitting an order for partial shipping,
- Deleting an item from an order
- Completely canceling an order.

We offer a range of leather options for our furniture. Our custom orders allow you to select from various leather colors to suit your preferences. For more detailed information on the specific types of leather and fabric options available, please contact our design consultants at (469) 543-0506 or email info@zillifurniture.com.

You may create a ticket by clicking the contact icon in the lower right corner. We will work with you to make arrangements to get the item repaired under warranty as soon as feasible. You may also reach us by phone at 877.504.2963.

Currently, we only ship to the US mainland. Once you submit your zip code during the checkout process, your total shipping cost will be determined. Unfortunately, we do not currently ship to Canada.

The most fundamental service we provide is ground shipping. The item will be delivered to your house's curbside by the shipping provider via ground shipment, which is also known as curbside delivery. In-Home Delivery is the next level of service we provide. When you order something for in-home delivery, it is put just inside the front door of your house or place of business. White Glove Delivery is the highest level of service we provide. Your things will be unpacked and placed in the room of your choosing for white glove delivery.

Ordinarily, purchases are processed for 24 to 48 hours before being sent. Since certain things are custom orders, processing them takes more time and effort. Verify whether the product shown on the product page is still in stock.

To accomplish the delivery in the quickest and most dependable manner, Zilli Furniture subcontracts to qualified, insured, Less than Truckload (LTL) shipping firms.

Rarely is expedited shipment offered. Please be aware that we may need to employ carriers that only offer curbside delivery in order to get these items to you more quickly. See also the following query.

Items marked as "quick ship" are currently in stock in either our warehouse or the manufacturer's warehouse, which reduces the amount of time needed to ship them to you. You may be sure that when you order, your product(s) will arrive on time because these goods typically ship within 48 hours. We will inform you if there are any unanticipated delays.

Yes. You may rest easy knowing that your things are moving since our delivery firms work around the clock. There can be limitations.

When can I expect to get my order?
Everything that is in stock is ready to ship right away. The final destination of an order may be reached in up to 7�14 business days. In rare circumstances, products might not be ready for processing and shipping right away. When all of the goods in your purchase become available, your order will ship.

No, you may add installation services by phoning our customer service department at any time before your planned delivery or at the time of checkout. Please be aware that not all locations offer this service. When you input your zip code, the price is displayed on the item page or cart page. According to your zip code, this service is not offered if it is not listed on the item page.

You don't need to be concerned if, in the unlikely event, a product is damaged when it gets to your location. Because of our excellent working relationships with all manufacturers, Zilli Furniture will coordinate directly with them to have a factory authorized specialist fix your goods at no cost to you. With the manufacturer's full parts warranty and Zilli Furniture's 30-day return policy, you may feel secure.
Before signing for the delivery, the consumer is required to thoroughly check all items. Simply mark the damages on the Bill of Lading and refuse the shipment if, in the unlikely event, an item or items are damaged while being transported to your address. If a replacement is available, we will send it out; otherwise, your order will be refunded. Or you may contact us right now for assistance.

We do provide financing options through Synchrony Bank and PayPal Credit.

The majority of payment methods are accepted by us, including cheques, wire transfers, purchase orders, PayPal Credit, all major credit cards and PayPal.

If you are shipping to an address in either New York or New Jersey, we just charge the appropriate state tax.